Introduction

This Privacy and Cookie Policy explains how Cosmic Flowing LDA, Rua Dom Afonso Henriques 132
4950-854, Moncao – Portugal. (operating under the domain www.alia.cx) collects, uses, shares, and protects your personal data when you visit our website or interact with us. Alia is committed to safeguarding your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable regulations.

By using our services or website, you acknowledge that you have read this Privacy and Cookie Policy and agree to the terms outlined herein.

Contents

1. What data we process about you
2. Purpose of data processing
3. Legal basis for data processing
4. Categories of recipients
5. Data retention policy
6. Your GDPR rights explained
7. Measures for data security and integrity
8. Cookie use and tracking technologies
9. Data transfers outside the EEA
10. Your obligations as a user
11. Policy changes and updates
12. Contact details

1. What Data We Process About You

We may process the following types of personal data:

• Website Usage Data: Information about your browsing activity, IP address, location, browser type, and device information.
• Contact Details: Name, email address, phone number, and any content you provide when submitting a form or contacting us.
• Account Data (if applicable): Username, email, and usage history if you create an account.
• Transaction Data: Payment details if transactions occur through the website.
• Behavioral Data: Information about your interactions with our services, including click behavior and session data.

2. Purpose of Data Processing

We process personal data for the following purposes:

• Providing Services: To offer our digital services and respond to your requests.
• Site Functionality and Performance: To maintain, improve, and monitor the usability and performance of our website.
• Communication: To engage with you and handle your inquiries.
• Analytics and Research: To understand user engagement and improve service delivery.
• Direct Marketing: To send promotional content, subject to your explicit consent.
• Legal and Compliance Obligations: To comply with applicable legal requirements.

3. Legal Basis for Data Processing

Our processing activities rely on the following legal grounds:

• Performance of a Contract: Data needed to deliver the requested service.
• Consent: Data processed for marketing purposes or when non-essential cookies are used.
• Legitimate Interests: Data used for internal research and analytics, provided such interests do not override your rights.
• Legal Obligation: Data processed to comply with applicable regulations.

4. Categories of Recipients

We may share your data with:

• Service Providers: Companies that provide hosting, email communication, analytics, and security services.
• Payment Processors: If applicable, to process transactions securely.
• Authorities: When required to comply with legal obligations.
• Business Partners: To support collaborations that enhance our services.

All recipients are bound by confidentiality obligations and data protection standards.

5. Data Retention Policy

We retain your personal data only for as long as necessary:

• Website Usage Data: Retained for up to 26 months.
• Contact Information: Retained for 12 months after the last interaction.
• Account Data: Retained until the account is deleted.
• Transaction Data: Retained for up to 7 years for accounting and legal purposes.

After the retention period, data is securely deleted or anonymized.

6. Your GDPR Rights Explained

Under GDPR, you have the following rights:

• Right to Access: Obtain a copy of the personal data we process about you.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request that we limit how we process your data.
• Right to Data Portability: Receive your data in a machine-readable format for portability.
• Right to Object: Object to the processing of your data for direct marketing or profiling.
• Right to Withdraw Consent: Withdraw consent at any time for activities based on your consent.

To exercise your rights, contact us at privacy@alia.cx. You may also lodge a complaint with your local Data Protection Authority.

7. Measures for Data Security and Integrity

We implement robust security measures to protect your personal data:

• Encryption: Secure data transmission and storage using encryption technologies.
• Access Control: Role-based access restrictions to sensitive data.
• Regular Audits: Periodic security assessments and vulnerability checks.
• Incident Response: A structured procedure to address data breaches and notify relevant authorities and individuals.

Despite our efforts, no system is entirely immune to security risks.

8. Cookie Use and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. Upon your first visit, you will be prompted to accept or manage your cookie preferences.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the operation of the website.
• Analytical Cookies: Collect data for performance improvement.
• Functional Cookies: Provide enhanced features and personalization.
• Marketing Cookies: Enable personalized advertising.

You can change your cookie settings at any time by visiting www.alia.cx/cookie-settings.

9. Data Transfers Outside the EEA

We do not transfer any Data outside the EEA, however if your data is transferred outside the European Economic Area (EEA), we ensure that adequate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Data Processing Agreements: Ensuring that service providers comply with GDPR.
• International Frameworks: Adhering to agreements that uphold data protection principles.

10. Your Obligations as a User

You agree to provide accurate information and keep your account details secure. Unauthorized sharing of your login credentials is prohibited.

11. Policy Changes and Updates

We may update this Privacy and Cookie Policy to reflect changes in our practices, services, or legal obligations. The most recent version will be published on our website. We recommend reviewing this policy periodically.

12. Contact Details

For questions or concerns, please contact us at:

• Email: privacy@alia.cx
• Address: Cosmic Flowing LDA
  Rua Dom Afonso Henriques 132
  4950-854, Moncao – Portugal

Thank you for trusting Alia with your personal data.

‍